Privacy Policy

1. Overview

Epohk provides software for managing real estate transactions and closings. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use our website, mobile applications, and services.

2. Information We Collect

We may collect the following categories of information:

• Account details: name, email address, and login credentials.
• Transaction information: deal details, timelines, and structured data related to real estate transactions.
• Uploaded content: documents, files, images, and identification documents (such as government-issued IDs) that users provide as part of real estate transactions.
• Technical information: IP address, device type, and basic operational logs necessary to maintain, secure, and improve the service.
• Support information: messages, attachments, and other details you provide when contacting us.

3. How We Use Information

We use information to:

• Provide, operate, and improve the Epohk platform.
• Authenticate users and secure accounts.
• Facilitate real estate transactions, including document management and coordination between parties.
• Verify identity and support secure transaction processes.
• Respond to support requests and service issues.
• Comply with legal obligations and enforce our terms.

4. Sharing of Information

We do not sell personal information.

We may share information:

• With trusted service providers that support our platform (such as hosting, authentication, infrastructure, and customer support).
• With parties involved in a transaction at your direction (such as agents, coordinators, or other participants).
• When required by law, legal process, or to protect rights, safety, and the integrity of our platform.

We do not use personal information for advertising or cross-app tracking.

5. Data Retention

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

7. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, as well as the right to request data portability.

You may request deletion of your account and associated data by contacting us at info@epohk.com. We will process deletion requests within a reasonable timeframe.

8. Children's Privacy

Epohk is not directed to children under 13, and we do not knowingly collect personal information from children.

9. Policy Updates

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date above.

10. Contact

If you have questions about this Privacy Policy or our data practices, please contact us at: info@epohk.com